Shipping and Ordering
We will always ensure our customers receive their shipment. If your order does not arrive within the expected delivery timeline below, please just click the HELP link at the top of our website and send us a message or send us an email to [email protected] and we’ll be happy to locate your shipment or send a replacement shipment if necessary.
EXPECTED DELIVERY TIME
All products ship within 7 business days of the order being placed. Once your order ships, you’ll receive a confirmation email along with tracking information which is also available from the main page of your online account. If you purchase upgraded 2-day expedited shipping your order will ship out the following business day of the order date and will be delivered within 2 business days. If you purchase over the weekend your shipment will ship out on Monday. All orders will be delivered Monday through Friday.
You can expect delivery within 5-7 business days for all customers within the continental United States. Customers in Hawaii, Alaska, Guam, Puerto Rico or a United States Military Base are asked to wait up to 2 business weeks for shipments to arrive.
We ship all of our products with UPS and the United States Postal Service (USPS). UPS Small parcels will be the carrier on all expedited 2-day shipping orders. UPS is the carrier that picks up the orders from our facility and then the individual packages are handed off to the USPS to make the final delivery to your address.
We currently ship within the United States.
All items including plastic lures, apparel and additional ecommerce items require a shipping fee. Fees are based on weight of the items being shipped.
TRACKING MY ORDER
Once your order ships, we will send you a confirmation email with tracking information. You can also login to your account at any time to check the status of your shipment and view tracking from the main page after logging into your account. Tracking numbers may take a full 24-48 hours from the ship date to activate, and it’s normal for a few days to go by without a location update. Please be aware that if your order contains more than one item you may receive more than one tracking as products may ship from different locations depending on the item ordered.
All shipments come equipped with forwarding capabilities which means customers can edit their shipping address while a shipment is in transit by contacting a USPS Post Office and requesting ‘Mail Forwarding’ to get your package re-routed. Please be aware it can take up to an additional 2 weeks to arrive once a shipment has been re-routed.
RETURNS & EXCHANGES
J Bro’s offers a 30-day hassle free return policy on most J Bro’s Lures orders within the US, including but not limited to plastic baits, apparel, additional fishing items, and all accessories.
You may return a qualifying product(s) for a full refund or exchange of the purchase within 30 days of the original order date. Products must be unused and returned in original packaging if possible. You’re welcome to open your package and inspect the product before the return. Proof of purchase is necessary.
To arrange a return or exchange, please send us a message using the help button in the lower left-hand side of the website! You can also send an email to [email protected]. Please include your full name, email address, order number and item(s) that are to be returned or exchanged.
Excluded Items: We do not accept returns or exchanges for washed or worn apparel.
Return Shipping: Returns for credit are FREE, though $5 return shipping fee will apply to all items being fully refunded.
Account Credit Usage: If following your purchase, you spent the associated account credit before arranging a return, your total refund will reflect the purchase price of the product minus the dollar value of the credit spent. Unused account credit tied to the purchase will be removed from your account when your refund issued.
Used Products: We do not accept returns for products that have been used or are not returned in original packaging.